During the summer months yarn orders are shipped out only once per week....thank you for your understanding.
Shipping within Canada for yarns only (for textiles inquire re rates)
$75.00 and up $15.00
Shipping to the US for yarns only (for textiles inquire re rates)
$75.00 and up $15
**areas service by airlift offices, or in some remote areas will be charged an additional fee- please inquire
Shipping by Expedited Post for Canadian orders and USPS for US orders (tracking number usually costs more so please inquire). In stock items are usually shipped within 48 hours of full payment and depending on where you live, should arrive within 2-10 business days.
International Orders (Please confirm - larger packages will differ to destination)
Up to 250gm surface 4-6 weeks $10; air 10-12 business days $15 (neither has tracking number or insurance).
I stand behind everything I make - so if for some reason you are not completely satisfied with what you ordered, email me at info(at)indigomoonyarns(dot)com with an explanation as to why the product is not satisfactory. An authorization number is needed within 7 business days - no returns will be accepted without pre-authorization. A full refund - minus shipping costs - will be refunded on merchandise returned in perfect resaleable condition (no smoke, perfumes, damage) for regularly stocked online items. Special dye orders are non-refundable. Weaving commissions are non-refundable and sale/clearance items may be non-refundable and is up to my discretion. Balled yarns are not refundable. I cannot issue a refund if a package arrives later than expected as I have no power over the postal service :) Nor if the order is cancelled after the package has been shipped.